Returns and Refunds for Delayed or Lost Orders

If your order cannot be delivered within a reasonable timeframe, we offer full refunds or replacements at no extra cost.

Order Cancellation:
All orders can be canceled before they are shipped. If you need to change or cancel your order, please contact us within 12 hours.

Refunds:
Your satisfaction is our top priority. We guarantee that you’ll receive your item on time and as described. Our commitments include:

  • Full refund if you don’t receive your order.
  • Full refund if your order does not arrive within the guaranteed time (4 business days, excluding 2-5 business days for processing).
  • Full or partial refund if the item is not as described.

Full refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
  • Your order does not arrive due to exceptional circumstances outside our control (e.g., customs delays, natural disasters).

All our products are backed by a 30-day money-back guarantee. Simply contact us via our contact page or at hello@pickherellc.com, and we will refund the purchase price.

Easy Returns:
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund—no questions asked! You will need to return the item at your expense.

Please contact us first, and we will guide you through the return process. Do not send your purchase back to us unless authorized.

Need Help?
For questions related to refunds and returns, please contact us at hello@pickherellc.com. We are always here to assist you!